Your data

Delete your account

By email

Email rock@roll.fm from the address on your account with the subject “Delete my account”. If you never saved your account with an email, send the message from the app instead (Profile → Settings → Support), changing the subject to “Delete my account”: it carries the start of your account identifier, which is enough for us to find it. We action requests within 30 days (usually much faster) and confirm when done. Deletion is permanent: it removes your account, tour progress, captures stored with us, and personal details. Records of purchases and print orders are kept for six years because tax law requires it. Emails you have sent us, this one included, stay in our support inbox, and crash reports in Sentry, only as long as we need them; ask and we will delete them too. If you joined the launch list on this website, the same email removes you from it, or ask for that on its own. In-app deletion (Profile → Settings → Delete account & data) arrives with the full release in early 2027.

What deletion doesn't do

Deleting your account does not automatically refund purchases (see the Terms of Sale), cancel a print already in production, or remove captures saved to your own device's camera roll — those are yours and under your control.