Legal

Terms of Sale

Last updated: 22 October 2026

These terms cover purchases from UFO Productions Ltd (company number 16993689, registered in England and Wales) in the Rock & Roll Walking Museum app: the tour itself, and giclée prints of your Then & Now captures. Your statutory rights as a consumer are not affected.

Tour purchases (digital content)

The tour is digital content: one payment unlocks the full trail — photographs, stories, narration and offline download — tied to your account, with no subscription.

Cooling-off: under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a digital purchase. Because the tour becomes available immediately, at checkout we ask for your express consent to immediate access and your acknowledgement that you lose the 14-day cancellation right once the download begins. If the tour is faulty — content missing or not as described — you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Print orders (made to order)

Prints are produced on demand from your own capture, which makes them personalised goods — the 14-day change-of-mind cancellation right does not apply once production has begun. You can cancel free of charge any time before production starts.

If a print arrives damaged, misprinted, or not as described, we will reprint or refund it — contact rock@roll.fm with a photo within 30 days of delivery. Your Consumer Rights Act 2015 rights (goods of satisfactory quality, as described) apply in full.

Prices, payment and delivery

Prices are shown in pounds sterling and include VAT where applicable. The tour is paid for through the Apple App Store or Google Play; prints are paid for through Stripe at the moment of ordering. Print delivery estimates are shown at checkout (typically 7–10 days in the UK); delays caused by the carrier will be chased but are occasionally outside our control.

App store purchases

Tour purchases are processed by Apple or Google rather than by us, so that store's refund process applies alongside these terms — refund requests for the tour must be made through the store.

Contact

Questions about an order: rock@roll.fm. We reply within one working day.